Refund policy

Return & Refund Policy

Effective Date: August 10, 2026

Thank you for shopping with There and Back Again Moving LLC. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help with our return and refund process.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition as when you received it.

  • The item must be unworn, unused, and free from any signs of damage or use.

  • The item must include all original tags, labels, and accessories.

  • The item must be returned in its original packaging.

  • You must provide a receipt, order confirmation, or other proof of purchase.

Items that do not meet these requirements may not be accepted for return.

2. How to Request a Return

To begin the return process, please contact our customer service team:

There and Back Again Moving LLC
Email: ElieneBaptista7@gmail.com
Phone: +1 (310) 555-0286

Please include the following information in your return request:

  • Your full name

  • Order number

  • Description of the item you wish to return

  • Reason for the return

  • Photos of the item (if the item is damaged, defective, or incorrect)

Please do not send any items back before receiving approval from our team. Items returned without prior authorization may not be accepted.

3. Return Shipping Address

If your return request is approved, please send your package to:

There and Back Again Moving LLC
5121 East Yale Avenue
Denver, CO 80222
United States

Once your return is approved, we will provide instructions regarding the return shipment process, including any required return shipping labels or documentation.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was defective.

  • The item was damaged during delivery.

  • The wrong item was shipped.

In these cases, please contact us immediately so we can review the issue and provide an appropriate solution.

Original shipping fees are generally non-refundable unless the return is due to an error caused by us.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible at:

ElieneBaptista7@gmail.com

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Clear photos or videos showing the damage or incorrect item

We will review your request and work with you to provide a suitable resolution.

6. Non-Returnable Items

Certain products cannot be returned due to their nature or condition, including but not limited to:

  • Perishable goods, including food, flowers, and plants

  • Custom-made or personalized products

  • Special orders created specifically for customers

  • Personal care products, beauty products, and hygiene-related items

  • Hazardous materials

  • Flammable liquids or gases

Additionally, we do not accept returns for:

  • Sale items

  • Clearance items

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

7. Exchanges

We currently do not offer direct exchanges.

The fastest way to receive a replacement item is:

  1. Return your original item following our return process.

  2. Wait until your return has been inspected and approved.

  3. Place a new order for the replacement item.

This ensures that you receive your desired product as quickly as possible.

8. European Union 14-Day Right of Withdrawal

If your order is shipped to a customer located in the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

To qualify:

  • The item must be unused and in the same condition as received.

  • The item must include original packaging and tags.

  • Proof of purchase must be provided.

This right does not apply to items excluded under applicable consumer protection laws.

9. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return requirements.

After inspection, we will notify you whether your refund has been approved or declined.

If approved:

  • Your refund will be processed automatically.

  • The refund will be issued to your original payment method.

  • Please allow up to 10 business days for the refund to appear in your account.

Processing times may vary depending on your bank, credit card provider, or payment service.

If you have not received your refund more than 15 business days after approval, please contact us:

Email: ElieneBaptista7@gmail.com
Phone: +1 (310) 555-0286

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, shipped, or fulfilled may not be eligible for cancellation and must follow our standard return process.

11. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact:

There and Back Again Moving LLC

Business Address:
5121 East Yale Avenue
Denver, CO 80222
United States

Registered Agent Address:
1580 N Logan St. Ste 600-111
Denver, CO 80203-1942
United States

Email:
ElieneBaptista7@gmail.com

Phone:
+1 (310) 555-0286