Shipping policy

Shipping Policy

Effective Date: August 10, 2026

1. Overview

Thank you for shopping with There and Back Again Moving LLC.

We are committed to providing our customers with reliable, efficient, and transparent shipping services. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

2. Shipping Availability

We currently provide shipping services to eligible destinations based on product availability, shipping carrier coverage, and local regulations.

Available shipping destinations may include domestic and international locations.

Shipping availability, estimated delivery times, and shipping options will be displayed during checkout based on your delivery address.

Please note that certain locations may not be eligible for delivery due to:

  • Carrier limitations

  • Government restrictions

  • Customs regulations

  • Remote delivery limitations

3. Shipping Fees

Free Shipping

We currently offer free shipping on eligible orders unless otherwise stated during checkout.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery destination

  • Order size

  • Product type

  • Shipping method selected

4. Order Processing Time

After your payment has been successfully confirmed, your order will enter our processing system.

Order Processing Time:

3–5 business days

During processing, we will:

  • Verify payment information

  • Prepare your items

  • Package your order securely

  • Arrange shipment with the selected carrier

Orders placed on weekends or public holidays will begin processing on the next business day.

Our fulfillment operations generally operate Monday through Friday, excluding public holidays.

5. Estimated Delivery Time

After your order has been processed and shipped:

Estimated Shipping Time:

5–8 business days

Estimated Total Delivery Time:

5–13 business days

Delivery times are estimates only and may vary depending on:

  • Destination country or region

  • Shipping carrier performance

  • Customs clearance

  • Weather conditions

  • Seasonal demand

  • Unexpected transportation delays

6. Shipping Methods

We cooperate with reliable shipping carriers to provide safe delivery services.

Available shipping carriers may include:

  • UPS

  • FedEx

  • Other trusted logistics providers when necessary

The shipping method used may depend on:

  • Destination

  • Package size

  • Product availability

  • Carrier availability

We reserve the right to select the most appropriate shipping carrier for your order.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information is generally updated within:

24 hours after shipment

In some situations, tracking updates may take up to:

72 hours

due to:

  • Carrier processing delays

  • Holidays

  • High-volume shipping periods

You may use the tracking number provided in your shipping confirmation email to monitor your package status.

If you experience issues with tracking your order, please contact us.

We aim to respond to all shipping inquiries within:

48 hours

8. Shipping Delays

While we make every effort to ensure timely delivery, we cannot guarantee exact delivery dates.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Natural disasters

  • Customs inspections

  • Government restrictions

  • Carrier delays

  • Transportation interruptions

  • Holiday shipping volumes

  • Incorrect customer-provided information

If your order is delayed, please contact us and we will assist you in checking the latest available shipping information.

9. Customs Duties and Import Taxes

For international shipments, your order may be subject to:

  • Customs duties

  • Import taxes

  • Tariffs

  • Local government fees

  • Other customs charges

These charges are determined by the destination country's customs authority and are the responsibility of the customer unless otherwise stated.

There and Back Again Moving LLC does not control customs decisions and cannot predict or estimate the amount of customs fees that may apply.

Customers are encouraged to check with their local customs office before placing an international order.

10. Order Changes and Address Modifications

Before Shipment

If your order has not yet been shipped, you may contact us to request changes, including:

  • Shipping address updates

  • Product changes

  • Quantity adjustments

  • Order cancellation requests

We will make reasonable efforts to accommodate requests but cannot guarantee changes after order processing has started.

After Shipment

Once an order has been shipped, we are unable to:

  • Change the delivery address

  • Cancel the order

  • Modify the contents of the shipment

If a package is returned to us because of an incorrect address or refusal of delivery, additional shipping costs may apply.

Refunds, if applicable, will be processed according to our Return & Refund Policy.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully verify:

  • Recipient name

  • Shipping address

  • Apartment or unit number

  • Postal code

  • Contact information

We are not responsible for delivery failures caused by incorrect or incomplete information provided by customers.

12. Lost, Missing, or Damaged Packages

If your package:

  • Is lost during transit

  • Arrives damaged

  • Shows delivered but has not been received

please contact us as soon as possible.

Please provide:

  • Order number

  • Customer name

  • Shipping address

  • Tracking number

  • Photos or evidence of damage (if applicable)

We will cooperate with the shipping carrier to investigate the issue and provide appropriate assistance.

13. Delivery Confirmation

A package marked as "Delivered" by the shipping carrier is considered successfully delivered.

If you believe your package was incorrectly marked as delivered, please:

  1. Check with household members or neighbors.

  2. Confirm the shipping address provided.

  3. Contact the shipping carrier.

  4. Contact us for additional assistance.

14. Refused or Returned Shipments

If a customer refuses delivery or a package is returned because of customer-related reasons, the shipment will be handled according to our Return & Refund Policy.

Applicable costs, including:

  • Original shipping costs

  • Return shipping costs

  • Processing fees where permitted by law

may be deducted from the refund amount.

15. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

There and Back Again Moving LLC

Business Address:
5121 East Yale Avenue
Denver, CO 80222
United States

Registered Agent Address:
1580 N Logan St. Ste 600-111
Denver, CO 80203-1942
United States

Email:
ElieneBaptista7@gmail.com

Phone:
+1 (310) 555-0286